RETURNS/EXCHANGES/REFUNDS
RETURNS/ EXCHANGES OF ITEMS
ALL items purchased are final sale. We cannot offer returns, exchanges, or refunds.
We will fix any mistakes made on behalf of the company. If the product you received is deemed defective your order is eligible for a refund with proof of defect.
We thank you for understanding this policy!
I RECEIVED A DEFECTIVE / WRONG PRODUCT
We apologize and want to ensure you get the right item as quickly as possible!
Feel free to send us an email via the "contact us button" to notify us of the concern. Please include your order number, name and the email address used on the order.
To make the concern you have clear:
- Show the original product ordered as well as the actual product you received.
- Include the style/design, color and size.
- Please attach picture of the product(s) showing the concern. (FOR EXAMPLE picture should include: showing the defect, the size, or wrong item.)
All orders that have been determined to be incorrect will be corrected.
COLOR DISCLAIMER
Due to variation in monitor settings, Favor and Influence makes no guarantees regarding color matches of product.
Note that like-named colors used by various apparel manufacturers/brands/styles (i.e. Navy, Navy Blue, Dark Navy, etc.) are not necessarily an exact shade match to each other.
Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
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WHEN WILL MY ORDER BE SHIPPED?
Due to products being made to order, orders will take 2-4 weeks to process and ship. This begins 24 hours after your order is placed and processed.
For International shipping please allow an additional 7-21 business days.
Orders placed on the weekend and holidays are processed on the next business day.
My order says delivered but I have not received it, what should I do?
USPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office.
Shipping Address Issues
Favor and Influence WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we are not able to make any changes.
DELIVERY ISSUES
All orders with delivery issues where the package is labeled delivered and the customer didn’t receive the package must file a claim with the shipping company.
Why is my order still in "Pre-shipment"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
SIZING
Prices for our products are subject to change without notice.
The price your order was purchased and confirmed for is final. Prices will not be retroactively adjusted.
Refunds are sent to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.
I RECEIVED A SUSPICIOUS DM ASKING FOR PERSONAL INFORMATION
We do NOT have cash giveaways! Any page asking for any personal information including cash app or bank account info through DM is a scam. Please do NOT respond!